Why should I choose Yankee Candle?

Yankee Candle Fund Raising offers you a nationally recognized brand that supporters of your group will trust and want to buy. Prices are comparable to those in Yankee Candle retail stores. We have gifts that your supporters will want to give and receive across all price ranges.

Do I have to sort candles?

No, Yankee Candle will individually pack your orders by seller. In addition, there are no minimums and no up front costs to get started.

How soon can I start?

Yankee Candle needs 7 to 10 days to prepare and ship out your sales materials.

When can we run a Yankee Candle Fund Raiser?

We have 2 selling seasons - Fall and Spring - each with it's own unique selection of product.
1. Fall runs from July - the beginning of November.
2. Spring runs from January to the beginning of June

How long does a sale last?

We recommend a selling period of 10 days - 2 weeks.

Does Yankee Candle limit the number of sales in a given area?

Yankee Candle does not limit areas, but your local sales consultant can help to coordinate your sale at a time where there is as little conflict with other groups.

Does my group have to be tax-exempt or non profit in order to participate?

Yankee Candle Fund Raising programs can be run by any non profit organization as well as groups that are raising money for the sole purpose of enhancing their program.

How does the pricing compare to retail?

This is the key to the success of the Yankee Candle Fund Raising program. We price our product within $1.00 of the retail store prices. In many cases, our product reflects the price that you will find in our retail stores.

Can we do both a Fall/Holiday and Spring sale?

Yes. Many groups have chosen to run both a fall and spring program with Yankee Candle Fund Raising. Because we offer two unique product lines designed for the fall and the spring, our groups find that they always sell well.

What type of support do I receive?

As the Chairperson, you will be assigned a fund raising consultant to help you through the entire sale. Yankee Candle will provide:
i. Help setting dates
ii. Collated Sales Packets to hand out to sellers
iii. Parent Letter in each Packet
iv. E-mail confirmation of orders entered, along with Invoice
v. E-mail notification of orders shipped, along with tracking information
vi. 800 number and E-Mail access to Customer Service

Can our customers order over the internet?

Yankee Candle Fund-Raising realizes the importance of having online sales and we are working on developing a state of the art web site to assist you to that end. Although it will not be available this season, we are striving to offer you a comprehensive online fund-raising solution in the near future.

What other costs are there? Shipping? Sales Tax?

There are no up front costs to run a Yankee Candle sale, nor will you pay for your sales materials. Yankee Candle will even provide you with a pre-paid FedEx envelope to return your orders for processing. There is a nominal shipping charge and sales tax is based on your State Laws. We encourage you to check with your local tax agencies to determine your responsibility to your State.

How do I get more order forms or sales packets?

Additional sales materials are available through your consultant. Order forms are always available on line at www.yankeefundraising.com.

When should we collect our money?

We recommend the collection of all money at the time the orders are taken.

How long will it take for our order to come in?

Yankee Candle is able to process and ship orders within 3 – 4 weeks from the time we receive your orders at our Order Processing Center. At peak times before the Holidays, it could take up to 6 weeks to process and ship these orders.

How do I handle payment/profit?

After Yankee Candle has processed your order, you will receive an e-mail with your group summary and an invoice. You will also receive a hard copy invoice. This invoice will breakdown:
i. Total Retail Sale
ii. Group Profit
iii. Subtotal (total retail sale minus profit amount)
iv. Shipping Charge
v. Taxes (if applicable)
vi. Total Amount Due to Yankee Candle - You keep the profits!

What forms of payment are accepted?

Yankee Candle accepts checks, money orders, electronic payments from your checking or savings account and the following major credit cards; Master Card, Visa, American Express and Discover. If paying by credit card or if you would like to make an electronic payment using your checking or savings account; please call 1-855-YCC-FUND. If mailing a check or money order use the following address:

Yankee Candle Fundraising
P.O. Box 3750
Boston, MA 02241-3750

Do not send cash.

How would I make a payment with a credit card or with my checking/savings account?

Call 1-855-YCC-FUND. This easy payment option is available to you 24 hours a day, 7 days a week. Please have your customer number, payment amount and credit card card number (with 3 digit CVV code) or your 9 digit ABA/Routing number and bank account number available.

How do I handle late orders?

Yankee Candle is happy to process any late orders. Any order coming in to Yankee Candle after receipt of the original order, will be considered a late order and will be subject to shipping charges. You will receive an e-mail invoice and a hard copy invoice for any late orders placed.

How do I track my order?

At the time of shipment, you will receive an e-mail notification of shipment. This e-mail will contain attachments which include your seller breakdown along with a group summary of product ordered. This e-mail will also contain all tracking information to follow your order. You can also contact your Sales Consultant.

How do I handle missing or broken items?

Claims can be handled by:
i. Using our Claims/adjustment form provided in your chairperson packet. A copy of this form will also be attached to your shipping notification. You can e-mail, fax or mail this form in to our order processing center.
ii. Contacting your sales consultant
iii. Calling our "800" number and speaking to one of our Customer Service Representatives.

How do I make changes to my sale?

Any changes to your sale set up, including dates, names or addresses, can be handled through your sales consultant.